Política de Privacidad

1. El alcance

This policy describes the types of personal data the Company collects about individuals, and how that data is processed, shared with third parties, and kept secure.

1.2 This Policy applies to information relating to an identified or identifiable natural person. A person is considered identifiable if they can be identified directly or through combination with additional information we hold or can reasonably access.

1.3 A efectos de esta Política, el «tratamiento» designa cualquier operación que implique el uso o la recopilación de Datos Personales, incluidas su gestión, estructuración y conservación.

Nuestros servicios están destinados al público general y no están diseñados para personas menores de 18 años. No recopilamos conscientemente información de menores ni les permitimos utilizar nuestros servicios. Si detectamos que algún menor ha proporcionado información, la eliminaremos a la mayor brevedad posible.

2. Qué datos personales tenemos sobre usted

2.1 When you access our services and channels, or visit our website, we collect Personal Data. In certain cases, we may ask you to provide your Personal Data directly.

In other cases, we collect your Personal Data by analysing how you use our Services or service channels, or by receiving your information from our third-party partners.

3. No es necesario revelar información personal

You are not required to provide us with any personal data. However, withholding certain personal data may prevent us from delivering our Services or granting you access to the website.

4. Qué datos personales recopilamos

The information we collect is non-personal and cannot be used to identify you.

4.3 Personal data you provide to us: any personal data you voluntarily share when connecting to a third-party online trading platform through us.

4.4 Personal information you provide directly to third-party platforms to facilitate transactions: this includes your full name, address, phone number, and email address.

5. Base jurídica y motivos del tratamiento de datos personales

5.1 La empresa trata sus Datos Personales para los fines descritos en esta sección, de conformidad con la base jurídica aplicable en cada caso.

5.3 Contact us by email for more information about the processing carried out to protect legitimate interests.

5.4 Below is a list of the purposes and legal bases on which we may use the information you provide us:

6. Transferencia de datos personales a terceros

6.1 The Company may also share Personal Data with third-party service providers, including hosting and storage providers, IP address information services, and user experience analytics providers.

You may also request that we share specific Personal Data about you with third-party trading platforms. In such cases, we will share with those platforms only the Personal Data you provide to us. Your Personal Data will be subject to each platform's own privacy policy. Please note that your Personal Data may be shared with more than one trading platform.

6.3 The Company may share Personal Data with related entities or business partners. This allows the Company to access the resources needed to improve and refine the products and services it offers to customers.

Where necessary to protect the rights of third parties or their assets, the Company may disclose Personal Data to regulatory, local, or other official authorities.

6.5 We may also share your Personal Data with potential investors or buyers, or with lenders of the Company or any other group company, in connection with a transaction of this nature — including the transfer or sale of assets belonging to the Company or any other group company — or as part of any merger, restructuring, consolidation, or insolvency proceeding involving the Company or any other group business.

7. Cookies y servicios de terceros

We may use third-party services, such as advertising providers or analytics companies, on our website. These third parties may also use cookies or similar technologies.

7.2 Cookies are small text files stored on your device when you visit the website. They are used to collect information about your preferences and browsing habits in order to improve your experience, remember your settings, and personalise the products and services shown to you. Cookies are also used for statistical and analytical purposes.

7.3 Some cookies used on this website are session cookies. These are temporarily stored on your device and expire when you close your browser. Others are persistent cookies, which remain on your device after your browser is closed. Persistent cookies help the website recognise you as a returning user and allow you to re-access the site.

7.5 Please be aware that if this occurs, some or all Website features and functionality may not work as expected.

Online Tracking Notice: this service does not currently support Do Not Track signals.

8. Conservación de los datos personales

La Compañía conservará los Datos Personales durante el tiempo necesario para cumplir la finalidad descrita en esta Política, o durante períodos más prolongados cuando lo permitan las leyes, normativas, políticas u órdenes aplicables.

8.2 We will share your information with third-party trading platforms for a period of 12 months. If you consent, we will continue sharing your data for a further 12 months.

8.3 We periodically review the Personal Data we hold to confirm it is no longer needed.

9. Transferencias internacionales

Sus datos personales pueden ser transferidos a otros países u organizaciones internacionales. La Compañía adopta todas las medidas necesarias para proteger sus datos personales y garantizar que los usuarios puedan ejercer sus derechos y acceder a recursos legales efectivos.

9.3 La Empresa puede proporcionar información sobre las medidas de seguridad aplicadas para proteger sus Datos Personales transferidos a terceros países u organizaciones internacionales. Para solicitarla, escriba a: support@serenoacopiaje.com

10. Seguridad de los datos personales

10.1 We have implemented appropriate technical and organisational measures to protect Personal Data, including measures to prevent its accidental or unlawful destruction, loss, or alteration.

We cannot guarantee that your Personal Data will remain completely secure at all times. We are not liable for intangible, incidental, or consequential damages arising from the use or disclosure of Personal Data — including Personal Data disclosed as a result of transmission errors, unauthorized third-party access, or other causes beyond our control.

10.3 En determinadas circunstancias, podemos estar obligados por ley u otras obligaciones fuera de nuestro control a facilitar sus Datos Personales a terceros, como las autoridades públicas. En estos casos, no podemos controlar la seguridad que dichos terceros apliquen a sus Datos Personales.

10.4 Personal Data cannot be transmitted over the internet with complete security. The Company cannot guarantee the security of any Personal Data you transmit to us online.

11. Hipervínculos a sitios web de terceros

El sitio web puede incluir enlaces a sitios web y aplicaciones de terceros. Estos sitios y aplicaciones no están bajo la supervisión de la Compañía. No asumimos responsabilidad alguna por la recopilación o el tratamiento de Datos Personales que dichos sitios o aplicaciones puedan llevar a cabo. Esta Política no se aplica a las acciones realizadas a través de ellos.

11.2 When accessing any third-party websites or applications, we recommend reading their privacy policies before deciding to use them. We also advise caution when sharing any personal data with those parties.

12. Modificaciones de esta Política

This Policy may be updated at any time. Any changes will be communicated by publishing the revised version on our website.

When we make significant changes to this Policy, we will notify you through appropriate channels and post a notice on our website.

12.3 Unless otherwise stated, any changes take effect upon publication of the revised Policy.

13. Tus derechos

You have the right to request that we verify the accuracy of the Personal Data we hold about you, correct any errors, and delete any Personal Data we no longer need. You may also restrict the scope of processing applied to your personal information.

13.2 If you reside in the EEA, please refer to this page. These rights apply to the Personal Data you provide to us. To exercise your rights, send an email to the address below.

13.3 Right of Access You have the right to access your Personal Data that the Company processes. Upon request, the Company will provide one electronic copy of your Personal Data currently being processed. A reasonable fee may apply for any additional copies. If you request it, data will be made available in electronic format. The right of access must not adversely affect the rights and freedoms of others. Where fulfilling a request would do so, the Company may refuse or limit its response accordingly.

13.4 Right to Rectification The Company has the right to correct inaccurate Personal Data. You may also request the completion of any incomplete Personal Data concerning you, taking into account the purpose of the processing.

13.5 Derecho de Supresión Este derecho es aplicable en los siguientes supuestos: (a) los Datos Personales ya no son necesarios para el fin para el que fueron recopilados o tratados; (b) usted retira su consentimiento y no existe base jurídica para el tratamiento; (c) usted se opone, por motivos relacionados con su situación particular, al tratamiento de Datos Personales basado en intereses legítimos perseguidos por Nosotros o por un tercero; (e) los Datos Personales se tratan de forma ilícita; o (f) su supresión es necesaria para cumplir una obligación legal. Este derecho no es aplicable cuando el tratamiento sea necesario (a) para cumplir una obligación impuesta por el Derecho de la Unión Europea o de los Estados miembros; o (b) para formular, ejercer o defender derechos legales.

13.6 Restricciones del tratamiento Si tiene dudas sobre la exactitud de sus Datos Personales, puede solicitar a la Compañía que limite su tratamiento. En caso de que se aplique dicha restricción, sus Datos Personales solo podrán conservarse con su consentimiento, para el establecimiento, ejercicio o defensa de derechos legales, para proteger los derechos de otra persona física, o cuando exista una razón de interés público significativo en la Unión Europea o en un Estado miembro.

13.7 Right to Data Portability Where processing is carried out by automated means and is based on your consent or a contract to which you are party, you have the right to receive the personal data you have provided to the Company in a structured, commonly used format. You may also request that your personal data be transferred directly to another controller where technically feasible. Exercising your right to data portability does not affect your rights under the right to erasure. The right to data portability does not affect the rights or freedoms of third parties.

13.8 Derecho de oposición Tiene derecho a oponerse en cualquier momento al tratamiento de sus Datos Personales basado en intereses legítimos perseguidos por la Empresa o por un tercero, incluida la elaboración de perfiles fundamentada en dichos intereses. Si la Empresa puede acreditar motivos legítimos imperiosos para dicho tratamiento, este no podrá continuar salvo que usted demuestre que sus derechos, libertades o intereses prevalecen sobre los de la Empresa, o que el tratamiento es necesario para el ejercicio o la defensa de reclamaciones legales. En relación con la mercadotecnia directa, tiene derecho a oponerse en cualquier momento al tratamiento de sus Datos Personales.

13.9 Right to Withdraw Consent You may withdraw your consent to the processing of your Personal Data at any time. Withdrawal does not affect the lawfulness of any processing carried out on the basis of your consent prior to that withdrawal. You have the right to lodge a complaint with your supervisory authority. You may submit a complaint to a supervisory authority established by an EU Member State to protect the fundamental rights of individuals in relation to the processing of Personal Data within the European Union. EU and Member State law may limit your rights regarding your Personal Data as set out in this section 13.

We will provide the information requested under Section 13 of this agreement within one month of receiving your request. If necessary, this period may be extended by up to two months, depending on the nature and volume of requests received. We will notify you of any extension, and the reasons for it, within one month of receiving your request.

Siempre que no contravenga lo dispuesto en el artículo 13 de la ley, la información solicitada en ejercicio de sus derechos conforme a dicho artículo se facilitará de forma gratuita. Si la solicitud no está justificada o resulta excesiva —en particular cuando se trate de solicitudes repetidas—, podremos cobrar una cantidad razonable para cubrir los gastos administrativos derivados de facilitar la información o de ejecutar la acción solicitada. También podremos optar por no actuar.

If we have reason to question the identity of the person who submitted a request, we may ask that person to provide reasonable means of identification.